- ◄ Shipping and Returns
Most orders will ship via USPS Priority Mail. This is a reliable and affordable shipping method. Most Priority Mail shipments have a 2-3 days transit time. Whenever possible, tracking information will be posted and available to view via My Account. Extremely small items may ship in First Class mailers.
Warranty and Guarantee:
Due to the nature of our products, once used they can not be returned. For unused products, we will exchange them for a different item of equal value, or refund per our return policy for up to 30 days after purchase. To qualify for exchange or refund the product must be brand new and unused. The customer will be responsible for round trip shipping expenses for the exchange or refund. USAstrojax.com is not responsible for lost or damaged packages after delivery occurs. Packages are usually shipped without a signature requirement. If you would like a signature required for delivery of your shipment please notify us at the time you place your order.
Holiday Return Extension:
Any item purchased between November 1 and December 31 may be returned to us by January 31 of the following year. This applies to new and unused items only. We are not able to accept holiday returns beyond this deadline.
If you have a defective product we will do everything we can to replace the product or get you replacement parts or batteries. We reserve the right to ask that you return the item for repair. Your satisfaction with our products is a priority to us, and we work hard to ensure our customers have a great experience and fun with our products. Products with used or depleted batteries are not considered defective. Replacement batteries are available on our website.
Any product ordered from our company may be returned for a refund for a period of up to 30 days after purchase. Purchase date is the date we shipped the item to you. Items returned must be brand new, complete, unopened and in the retail package. We do not accept returns on items that would appear used and must arrive in our warehouse in brand new condition. Returns with missing parts, missing boxes, not packaged in the original retail box, or that appear to be used are not eligible for return. The item must be returned in the same condition it was delivered.
A 15% restock fee applies to all returns for refund. In addition all original shipping charges paid by our company for your order, even if the item purchased had a free shipping offer at the time it was shipped, will also be subtracted from the refund amount. Our restock fee covers our expenses to process your return. Original shipping charges are not refundable. There is no restock fee for any order canceled before it is processed or any return of a defective item.
If you would like to setup an exchange or refund please Contact Us and let us know the date of purchase, order number, and reason for the return. We will promptly give you instructions for the return. Unauthorized returns are not accepted and will be refused. Shipping charges paid by us are not refundable in the event of a return. Also, all return shipping costs will be billed to the customer making the exchange. No returns are accepted after 30 days from purchase. We will assist all of our customers with fast and prompt customer service in the event of a manufacturer defect.
Inventory and Stock Status: It is our policy to show most items on our website in stock at all times. If an item is backordered for a substantial period of time we will post a message near the add to cart button. We recommend that you email or call us to verify inventory information if an item you wish to purchase is time critical. Our company offers real time order information using your account in the "My Account" link at the top right of our webpages. During normal business hours we update order status to inform you of any delay with your order. To obtain an update about your order you must login to your customer account on our website and click view/change order. Currently we are not able to send emails regarding backorder notices because we offer real time order tracking on our website.
Pricing: We make every effort to have correct pricing and shipping costs displayed on our website. In the event that shipping and or pricing may not be accurate due to a typographical error or other system glitch, we will contact you before your order is shipped. We reserve the right to charge the advertised price listed on our website for your order, and or additional shipping charges if unpublished over sized fees apply or pricing errors occur during your checkout process. It is possible that an item placed on back order may have a manufacturer price increase before the order can be shipped. We make no warranty or guarantee on prices for items back ordered. In the event a manufacturer raises a price on a back ordered item we will notify you about the price increase before the item is shipped.
Order Cancellation Fee:
We charge a $10 order cancellation fee for orders placed that are cancelled before shipment. In addition to this fee, orders that have been shipped and are cancelled or refused prior to delivery will be billed the $10 handling fee plus shipping charges incurred for round trip shipment back to our warehouse. This fee applies to any order shipped that is unclaimed and returned to our warehouse by the shipping carrier. This fee does not apply to orders placed for items which are backordered, if the order is cancelled before it is processed or shipped. If a shipment that leaves our warehouse is refused, we will bill round trip shipping expenses, plus a 15% restock fee to recover our costs.
Your personal information including email addresses and credit card information will be strictly protected and not revealed to anyone outside of our company. We do not sell or disclose customer information to other companies or persons. We may offer our customers notification of sales, special pricing, or new products via email. If you would like to be removed from our notify list at any time please click on the "remove" at the bottom of the email offer. Our servers and website stores are encrypted for your security. USAstrojax.com is an authorized merchant for online sales by Visa, MasterCard.
Legal Information & Disclaimer:
USAstrojax.com is not responsible for any loss or inconvenience that may be caused by a product malfunction or failure or delay of order delivery. This includes but is not limited to any personal injury or personal or business property loss as a direct result of failure or malfunction or delay in delivery of any of our products.
Use of our website implies that you agree to our terms of service described on this page. By using this site you agree that all images and text are not to be copied without permission. You also agree that all legal jurisdiction belongs to USAstrojax.com of Westerville, Ohio, Franklin County of Ohio and no other jurisdiction applies. We look forward to serving you soon!
Note: This policy is subject to change at anytime.
- ◄ I received the wrong product
- If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
- ◄ How much is my shipping?
- Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.